Serving our Members since 1963 For additional information or to submit a complaint, you can contact the CFPB or one of the other federal agencies listed below, depending on the type of institution. If you are not sure which agency to contact, you can submit a complaint to the CFPB and if the CFPB determines that another agency would be better able to assist you, the CFPB will refer your complaint to that agency and let you know.
Consumer Financial Protection Bureau (CFPB)
P.O. Box 4503
Iowa City, IA 52244
Insured depository institutions and credit unions with assets greater than $10 billion (and their affiliates), and non-bank providers of consumer financial products and services, including mortgages, credit cards, debt collection, consumer reports, prepaid cards, private education loans, and payday lending
Phone: (855) 411-2372
Website: consumerfinance.gov
Website: consumerfinance.gov/complaint
Board of Governors of the Federal Reserve System
Consumer Help
P.O. Box 1200
Minneapolis, MN 55480
Federally insured state-chartered bank members of the Federal Reserve System
Phone: (888) 851-1920
Website: federalreserveconsumerhelp.gov
Regulatory agency Regulated entities Contact information
Office of the Comptroller of the Currency (OCC)
Customer Assistance Group
1301 McKinney Street
Suite 3450
Houston, TX 77010
National banks and federally chartered savings banks/associations
Phone: (800) 613-6743
Website: occ.treas.gov
Website: helpwithmybank.gov
Federal Deposit Insurance Corporation (FDIC)
Consumer Response Center
1100 Walnut Street,
Box #11
Kansas City, MO 64106
Federally insured state-chartered banks that are not members of the Federal Reserve System
Phone: (877) 275-3342
Website: fdic.gov
Website: fdic.gov/consumers
Federal Housing Finance Agency (FHFA)
Consumer Communications Constitution Center
400 7th Street, S.W.
Washington, DC 20219
Fannie Mae, Freddie Mac, and the Federal Home Loan Banks
Consumer Helpline
Phone: (202) 649-3811
Website: fhfa.gov
National Credit Union Administration (NCUA)
Consumer Assistance
1775 Duke Street
Alexandria, VA 22314
Federally chartered credit unions
Phone: (800) 755-1030
Website: ncua.gov
Website: mycreditunion.gov
Federal Trade Commission (FTC)
Consumer Response Center
600 Pennsylvania Ave, N.W.
Washington, DC 20580
Finance companies, retail stores, auto dealers, mortgage companies and other lenders, and credit bureaus
Phone: (877) 382-4357
Website: ftc.gov
Website: ftc.gov/bcp
Regulatory agency Regulated entities Contact information
Securities and Exchange Commission (SEC)
Complaint Center
100 F Street, N.E.
Washington, DC 20549
Brokerage firms, mutual fund companies, and investment advisers
Phone: (202) 551-6551
Website: sec.gov
Website: sec.gov/complaint/select.shtml
Farm Credit Administration Office of Congressional and Public Affairs
1501 Farm Credit Drive
McLean, VA 22102
Agricultural lenders
Phone: (703) 883-4056
Website: fca.gov
Small Business Administration (SBA)
Consumer Affairs
409 3rd Street, S.W.
Washington, DC 20416
Small business lenders
Phone: (800) 827-5722
Website: sba.gov
Commodity Futures Trading Commission (CFTC)
1155 21st Street, N.W.
Washington, DC 20581
Commodity brokers, commodity trading advisers, commodity pools, and introducing brokers
Phone: (866) 366-2382
Website: cftc.gov/ConsumerProtection/index.htm
Regulatory agency Regulated entities Contact information
U.S. Department of Justice (DOJ)
Civil Rights Division
950 Pennsylvania Ave, N.W.
Housing and Civil Enforcement Section
Washington DC 20530
Fair lending and housing issues
Phone: (202) 514-4713
TTY–(202) 305-1882
FAX–(202) 514-1116
To report an incident of housing discrimination:
Phone: (800) 896-7743
Website: fairhousing@usdoj.gov
Department of Housing and Urban Development
(HUD) Office of Fair Housing/Equal Opportunity
451 7th Street, S.W.
Washington, DC 20410
Fair lending and housing issues
Phone: (800) 669-9777
Website: hud.gov/complaints